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Service Desk Engineer L1 at ConnectOS

Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with. The need for more technical talent is a trend that is being felt across all industries, but it is especially prevalent in the service desk industry. As businesses become increasingly reliant on technology, they are looking for professionals who can help them manage and maintain their systems. The salary of a service desk engineer can vary depending on their level of education, years of experience, and the size and industry of the company.

At i3D.net, we believe in a fair and equal workplace for all and foster an environment that is inclusive as well as diverse. We do not discriminate based on color, race, religion, sexual orientation, gender (identity), age, mental or physical abilities, or other characteristics. We believe that employees thrive when they can be comfortable and be themselves! We encourage candidates to apply knowing that they will be considered solely on their merits and qualifications. The Service Desk Engineer is responsible for onsite service and support needs for our customers.


It helps you to connect with employers who are seeking candidates with the appropriate skill sets. Over 40,000 engineers belonging to different fields in more than 180 countries have registered on this platform, which will help employers select candidates of their choice. They must record incidents how to become a help desk engineer correctly and categorize and prioritize them as per their team procedures. Engineers carry out an assessment of issues thoroughly with end users to aid in the first point of contact problem resolution. Our team will develop a practical strategy as well as manage and coordinate your project campaign.

  • Many companies hire entry-level employees without requiring a college or advance degree, and they’ll train you on the job.
  • A cable entertainment company is an example of an organization that uses these types of engineers.
  • He or she will be responsible for logging and tracking customer issues, as well as escalating tickets to level 2 support when necessary.
  • We are a Frisco based business providing full IT Services to small to medium sized businesses for over 18 years.

This could involve becoming an expert in a particular type of software or hardware, or in a specific area of customer service. As a specialist, you will be in high demand and can command a higher salary. You can be your own master and relish the opportunity to structure your own days and interconnect with a multitude of people both in and outside the company. You can balance customer focus with business needs and have both strong analytical and communication skills. Most importantly, you’re a team player who can stand your ground in a fast-paced but fun working environment. ECS is a leading mid-sized provider of technology services to the United States Federal Government.

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  • This requires patience and determination to solve difficult technical problems from a remote location.
  • As a specialist, you will be in high demand and can command a higher salary.
  • Most companies provide round-the-clock customer support and technical engineers typically manage this support.
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  • He is the person responsible for enabling and disabling passwords for computer software used by a company.
  • This means that service desk engineers will need to focus on providing excellent customer service and resolving issues quickly and efficiently.
  • Owing to the nature of this occupation, aspirants for these jobs must have excellent communication skills and technical knowledge about various technologies and solutions.

As you gain experience and prove your worth, you will be given more responsibility and may eventually be promoted to a management position. Alternatively, you may choose to move to a different organization where you can take on a more senior role. Demand for these workers will increase as organizations continue to outsource IT services and support to reduce costs. Service desk engineers will be needed to provide support for the vendors providing these services.